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I subscribed but Belle+ isn’t showing — what to try

If you paid for Belle+ but the premium features aren’t unlocking, the fix is usually fast. Try these three steps in order — most issues resolve at step one.

Step 1 — Force-close the app and reopen

The app may be holding a stale subscription state from before the purchase went through.

On iPhone: swipe up from the bottom of the screen, hold, then swipe Belle up and away. Open Belle again.

On Android: open the recent apps view (gesture varies by device — usually swipe up and hold, or tap the square icon). Swipe Belle away. Reopen.

Once Belle is reopened, go to Settings → Subscription and tap Restore purchase. The app will check with Apple or Google for active subscriptions tied to your account. If it finds your Belle+ subscription, premium features unlock within seconds.

If that worked, you’re done. If not, continue to step 2.

Step 2 — Check which account you’re signed in with

This is the second most common cause. The subscription is tied to the account that paid — usually your Apple ID (on iPhone) or your Google account (on Android). If you’re signed into Belle with a different email than the one that purchased Belle+, the app can’t find your subscription.

To check on iPhone:

1. Open Settings (the iOS Settings app, not Belle) 2. Tap your name at the top 3. Verify which Apple ID is shown 4. Open Belle → Settings → Account → verify the same email is signed in

To check on Android:

1. Open Google Play Store 2. Tap your profile picture (top right) → check which Google account is active 3. Open Belle → Settings → Account → verify the same email is signed in

If the accounts don’t match, sign out of Belle (Settings → Sign out) and sign back in with the email matching your App Store or Google account. Belle+ should unlock immediately.

Step 3 — Restore purchase manually

If steps 1 and 2 didn’t work, the App Store / Play Store receipt may not have synced to Belle’s backend yet.

In Belle, go to Settings → Subscription → Restore purchase. Wait 30 seconds. If nothing happens, close the app fully and reopen, then try again.

If none of those worked

Reply to your purchase confirmation email (the one from Apple or Google) or write to support@bellehealth.co with:

  • Your Belle account email
  • The platform you subscribed on (iPhone, Android, Web)
  • The date of the purchase
  • A screenshot of your App Store / Play Store receipt if you have it handy

We can manually activate Belle+ on your account from our end while we figure out why the automatic sync didn’t fire. Usually within a business day, often within hours.

How to prevent this next time

Most cases of «premium isn’t showing» come from using one account on your phone (Apple ID or Google) and a different email inside Belle. If you sign in to Belle with Sign in with Apple on iPhone (or Sign in with Google on Android), the accounts match by default and this issue almost never happens.