Terms and Conditions

Scope

These Terms of Service (hereinafter referred to as “Terms”) govern the “Belle” mobile application (referred to as “Belle” or the “Belle App”) including all services provided through the Belle App and the Belle website www.bellehealth.co (”Belle Services”). The Belle Services are operated by Belle Health AI Technologies Ltd, which is registered in England and Wales with a company registration number of 15705821 and a registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (hereinafter referred to as “Belle” or “we”).

In addition to these Terms, the Privacy Policy available at bellehealth.co/privacy-policy details your and our respective rights and obligations in connection with applicable data protection laws, in particular regarding the processing of your sensitive health data. Information about how to exercise your right of revocation under UK law (to the extent applicable) is listed at the end of these Terms under § 12.

The contract’s subject is the time-limited grant of use of the App and the provision of storage space on the Provider’s servers.

The Provider’s General Terms and Conditions exclusively apply. Divergent, contrary, or supplementary conditions of the user become part of the contract only to the extent that the Provider has expressly agreed to their validity. This requirement of consent applies in every case, for example, even if the Provider carries out the services unconditionally in knowledge of the user’s conditions.

Subject of the Contract

This App is specifically designed for information on Cognitive Behavioral Therapy (CBT) for premenstrual complaints. It allows users to document their symptoms and behaviors to identify patterns and triggers. Through the analysis of personal entries, the App offers individually tailored CBT-based strategies and exercises. It uses scientific methods to investigate the relationship between behavior, thoughts, and premenstrual symptoms, helping users develop effective coping mechanisms. The focus is on identifying and modifying behaviors and thought patterns associated with the complaints.

The App provides general information only and must not be used contrary to medical advice or personal knowledge. It offers no guarantee of symptom improvement and is not suitable for diagnosing premenstrual complaints. It does not replace examination and consultation by a doctor. For medical questions, users should consult their doctor.

Disclaimer

The Belle Services are not intended to provide medical advice. For medical advice that addresses your specific, individual needs, please always consult a qualified healthcare professional.

When using Belle Services, you agree to use the respective service only for the intended purposes as described in these Terms.

Belle is no substitute for a consultation with your healthcare provider, and the use of the Belle Services is at your own risk. Specific medical conditions can only be diagnosed and treated properly by a qualified healthcare professional. If you feel that the use of the Belle Services causes you any physical or mental distress, please stop using them and seek medical help. We cannot give you medical advice, but if you have any complaint, comment or feedback on the Belle Services, you can reach out to us: go to the More menu and then select Support to submit a question or comment to our Belle Support team.

Connected Google Calendar

Google Calendar connection is optional. If you connect Google Calendar, you authorize Belle to access and use Google Calendar data only as described in our Privacy Policy and only for the calendar features you choose to use, such as showing existing events in Belle and syncing Belle-created tasks to your Google Calendar. You can disconnect Google Calendar in Belle or revoke access from your Google Account permissions page at any time.

Belle Courses

Likewise, Belle Courses are for informational and educational purposes only. The information and education provided in Belle Courses are not intended or implied to supplement or replace the professional advice of a medical or mental health provider.

Although we do our best to make sure all of Belle Course content is up to date and/or accurate, we do not make any representation that all the information is accurate or free of errors at all times. We do not assume any responsibility for the accuracy of Belle Courses information, or its safety or efficacy as it applies to you.

1a Assumption of the Risk

You should use your best judgment in using the information provided in Belle Courses, which is done at your own risk. It is your responsibility to discern the risk of using Belle Courses or its content. You assume responsibility for your actions, choices, or lack thereof, related to Belle Courses.

1b No Sharing:

You cannot distribute, copy, forward, and/or share Belle Courses or its content with anyone else. Any violations of these Terms of Use will be legally pursued to the fullest extent permitted by law.

You may not share your password or login information with anyone. If you share your password to access course material with anyone who did not purchase Belle Courses, your access to the course may be revoked and no refund will be issued.

1c No Claims Made Regarding Results:

Any and all current or past-client testimonials, statements, or examples used by us are simply that: examples. They are not guarantees that you will also experience or receive the same results. Each person and his/her circumstances are unique and nothing shall be interpreted as a guarantee that you will experience the same results as another client of ours.

We don’t make any assurances as to any particular financial-based outcome based on the use of or participation in Belle Courses. We are not responsible for the success or failure of your symptom reduction, symptom management, health choices, or any other result of any kind that you may have as a result of your participation in Belle Courses.

Our Refund Policy:

We will do everything within our ability (and within reason) to ensure your satisfaction with Belle products. However, should you wish to return your purchased products, after which your access to Belle Courses and/or Belle Premium will be revoked, you are entitled to a refund within 14 days of the original purchase date by contacting the Company.

No Chargebacks:

You will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or your credit card and/or form of payment (ie, PayPal or Stripe) for any reason whatsoever related to Belle Courses. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account.

Subscriptions, Free Trial, and Auto-Renewal

Belle offers a 7-day free trial on its subscription plans. When you start a free trial, you provide a payment method but are not charged during the trial period.

Automatic renewal. Unless you cancel before the end of the 7-day free trial, your subscription will automatically begin and your payment method will be charged the plan price you selected (monthly or annual) at the end of the trial. After that, your subscription renews automatically at the end of each billing period (monthly or annually, depending on your plan) at the then-current price, until you cancel.

How to cancel. You can cancel at any time — during the free trial or after — with no cancellation fee. If you cancel during the 7-day free trial, you will not be charged. If you cancel after a paid period has begun, your subscription remains active until the end of the period you have already paid for, and then ends automatically without further charge.

• If you subscribed on the Belle website, manage or cancel your subscription through the billing portal linked in your account settings.
• If you subscribed through the Apple App Store, manage or cancel through your Apple ID subscription settings.
• If you subscribed through Google Play, manage or cancel through your Google Play subscription settings.

Renewal reminders. For free trials, we will send you a reminder email before your trial ends and your payment method is charged, so you can decide before any charge occurs.

Right of withdrawal (EU/UK consumers). Where you have a statutory right of withdrawal, that right applies as required by law. By starting to use the digital subscription content during the withdrawal period, you may be asked to acknowledge that your right of withdrawal is affected once the service has been fully provided, in line with applicable consumer law. Your statutory rights are not affected by these Terms.

Price changes. If we change the price of a subscription, we will give you advance notice. Any price change applies only to billing periods after the notice. You may cancel before the change takes effect if you do not agree to the new price.

Your data on cancellation. Cancelling your subscription does not delete your account or your tracked data — if you return, your history is still there. To delete your data entirely, use the account-deletion option; deletion is permanent and completed within 30 days.

User Rights and Obligations

1. The user is granted the use of the current version of the App for the agreed study period.
2. The user remains the owner of the data stored on the Provider’s servers and may request their retrieval at any time.
3. The user must provide their data accurately and truthfully. They are particularly aware that false information can lead to incorrect recommendations.
4. The user is aware that the App must not be used contrary to medical advice or personal knowledge.
5. The user must protect and secure the access data provided to them according to current technological standards from third-party access. The user will ensure that use occurs only within the contractually agreed scope. Unauthorized access must be reported to the Provider immediately.
6. The user is obligated not to store any data on the provided storage space that violates applicable law, administrative orders, third-party rights, or agreements with third parties.
7. The user will check the data for viruses or other harmful components before storing or using them in the App and will take appropriate measures according to current technological standards (e.g., antivirus programs).
8. The user is responsible for conducting regular appropriate data backups on their own.

Provider Rights and Obligations

1. The Provider ensures the functionality and availability of the App during the contract duration (during the study period) according to the following provisions and will maintain the App in a condition suitable for contractual use.
2. The Provider may update and develop the App at any time, especially due to changed legal situations, technical developments, or to improve IT security. The Provider will consider the legitimate interests of the user and inform the user in a timely manner about necessary updates. However, the Provider is not obligated to further develop the App.
3. The Provider does not owe adaptation to the individual needs or IT environment of the user unless otherwise agreed between the parties.
4. The Provider will regularly perform maintenance on the App and inform the user in a timely manner. Maintenance will regularly occur outside the usual business hours of the users, unless maintenance at another time is necessary due to compelling reasons.
5. The Provider will take measures to protect the data (backups). However, the Provider is not responsible for the custody or safeguarding of the data. The user is responsible for adequate data security.

Conclusion of Contract, Contract Text, Input Errors, and Contract Language

1. The contract is not yet concluded when the user enters their data in the registration form and submits it. Sending the registration form is rather an unbinding invitation to make a legally binding offer. The Provider will review the registration request as soon as possible. After successful processing, the user will receive a legally binding offer via email from the Provider. This email will contain a confirmation link, which the user can click to accept the offer. The contract is concluded as soon as this link has been clicked by the user.
2. The contract text is stored by the Provider after the conclusion of the contract and is no longer accessible to the user.
3. The user can check their entries at any time before completing the registration process and recognize input errors. If necessary, the user can use the functions available on their device to enlarge the display of their entries. The user can correct their entries using the correction aids provided in the registration process and new entries. The user can cancel the registration process at any time before completion. If the details in the Provider’s offer are incorrect, the user can start the registration process again or contact the Provider via email.
4. The language available for the conclusion of the contract is German.

Support and Availability

1. The Provider establishes a support service for user inquiries regarding the App’s functions. Inquiries can be made via the email address support@bellehealth.co. The inquiries will be processed in the order they are received.
2. The Provider guarantees an overall availability of the App of at least 95% per month at the transfer point. The transfer point is the router exit of the Provider’s data center.
3. Availability is defined as the user’s ability to use all the main functions of the App. Maintenance times and times of disruption within the rectification period are considered times of availability of the App. Times of minor disruptions are not considered in the calculation of availability.

Granting of Rights

1. There is no physical provision of the App to the user.
2. The user is granted a simple, i.e., non-sublicensable and non-transferable, right to use the current version of the App for the contractual duration and agreed functional scope, limited to the duration of the contract, to use the App according to the provisions set out in these conditions.
3. The user may use the App only within the scope of their own private activity. Further use of the App by the user is not permitted.

App Defects

1. If the user notices defects in the App, they must report these to the Provider immediately.

Liability; Indemnification

1. The Provider is liable without limitation:
   • for deceit, intent, or gross negligence;
   • within the scope of a guarantee expressly assumed by it;
   • for damages resulting from injury to life, body, or health;
   • for the violation of a fundamental contractual duty, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the user regularly relies and may rely (“cardinal obligation”), however, limited to the damage that was reasonably foreseeable at the time the contract was concluded;
   • according to the provisions of the Product Liability Act.
2. Otherwise, the Provider’s liability is excluded. In particular, the Provider is not liable for defects that existed at the time of the conclusion of the contract, as far as no case of paragraph 1 applies. The above liability rules apply correspondingly for the behavior of and claims against employees, legal representatives, and agents of the Provider.

Defects in Rights and Indemnification

1. The Provider warrants that the App does not infringe any third-party rights. The Provider will indemnify the user from all third-party claims due to infringements of protective rights attributable to the Provider in connection with the contractual use of the App upon first request and will reimburse the costs of a reasonable legal defense. The user will immediately inform the Provider of any claims made by third parties that they assert based on the contractual use of the App against him and will grant the Provider all necessary powers of attorney and authorizations to defend against the claims.
2. The user assures that the contents and data stored on the Provider’s servers, as well as their use and provision by the Provider, do not violate applicable law, administrative orders, third-party rights, or agreements with third parties. The user will indemnify the Provider from claims made by third parties due to a breach of this clause upon first request.

Contract Duration, Termination, and Consequences of Termination

1. The contract is limited to the study period.
2. The Provider may terminate the contract for cause without notice. Good cause is defined as if the user severely violates their contractual obligations, and the violation cannot be remedied, or if the user violates their contractual obligations despite being warned and given a reasonable period to remedy the violation.
3. The user’s data will be deleted or blocked upon termination of the contract. The user is responsible for securing their data on their own before the contract ends.

Dispute Resolution

We are neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.

Changes to the Terms and Conditions and Change of Contract Partner

1. 1. The Provider is entitled to change these General Terms and Conditions for a valid reason (e.g., changes in case law or the legal situation). The Provider will notify the user of the respective change at least eight weeks before the change takes effect via email or in writing. At the same time, the user is explicitly informed that the respective change becomes part of the contract existing between the parties if the user does not object to the change within a period of six weeks from the notification of the change via email or in writing.
   2. The Provider is entitled to transfer the contractual relationship to a third party. The Provider will notify the user of the transfer at least eight weeks before it takes effect via email or in writing. The user has the option to withdraw from the contract at the time of the transfer by communicating this intention within one month of the notification via email or in writing. Otherwise, the contract is transferred to the third party with all rights and obligations.

Applicable Law

The law of the United Kingdom applies without the referral norms of International Private Law and excluding the UN Sales Convention. If you are a consumer, the mandatory provisions of the law of the state of your habitual residence remain unaffected.

Monetization

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